Bluetooth failing to connect?

There are a few possible causes to this problem.

a. Please check your Smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version.

b. Please ensure you have the latest version of the Reflex Active app.

c. Make sure the device (screen) is switched ON.

d. Make sure the Smartphone Bluetooth is switched ON.

e. Make sure your Smartwatch is within 10 meters of your Smartphone.

f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Can’t find sleep data or sleep data delayed?

The device is designed with auto-sleep detection from 21:00pm to 8:00am the next day. Your sleep data will be visible after 8am for the previous nights sleep. It is essential to wear the device on your wrist when you fall to sleep. Please check your device has sufficient battery life for the night, sleep data will not be saved if the device is switches off in the night due to lack of battery.

Bluetooth data synchronisation is slow, or synchronisation is unsuccessful?

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.

Device failing to count steps or sport data.

Please re-start the device.

Bluetooth disconnecting too often?

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

SMS or call reminders not reaching device?

Please ensure the Smartwatch & Smartphone are connected. Go to Setting - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Reflex Active app you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

App crashes.

Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.

Still no luck? We can help!


If your question has not been answered above or you need any other help then please get in touch with our team.